1. Customer and Supplier Quality Management: Lead managing complex quality issues with customers and suppliers. The role serves as the customer and supplier liaison for quality related issues.
2. Collaboration and Communication: Working closely with other disciplines (i.e. manufacturing, operations, supply chain, etc.) to address quality-related issues.
3. Quality Assurance and Improvement: Leading innovative initiatives that increase customer satisfaction, contribute to business objectives, and build stronger customer relationships.
4. Leadership: Lead cross-functional teams.
5. Professional Skills and Attributes: The ideal candidate demonstrates strong technical, communication, and leadership skills. The role suits a collaborative, self-directed individual who is passionate about quality, customer satisfaction, and continuous improvement, thriving in a dynamic, fast-paced, collaborative work environment.

• Customer and Supplier Interaction: Address customer and supplier quality issues and concerns.
• Problem Solving: Investigate root causes of quality issues and collaborate with others in developing solutions.
• Continuous Improvement: Create and Implement process improvements.
• Process Compliance: Comply to Optimas established processes.
• Managing and Reporting  KPIs: Review and take action to meet assigned Key Performance Indicators (KPI)s.
• Process Monitoring and Control: Monitor manufacturing and operational processes to ensure adherence to quality standards and Optimas standard operating procedures.
• Data Collection and Analysis: Collect quality-related data, perform trend analysis, identify and lead opportunities for improvement.  
• Documentation: Maintain required documentation for quality systems and procedures.
• Learning and Development: Continuously learn and apply quality engineering concepts and techniques.
• Audits:  Conduct Internal Audits and LPAs.
• Product Knowledge: Understanding the manufacturing of the product as well as heat treatment, surface coatings, and locking/sealing patches.    

• Responding to customer inquiries and complaints.
• Creating and Managing CAR records (8D responses).
• Managing supplier responses to corrective actions.
• Reporting and managing assigned customer and internal KPIs (Key Performance Indicators).
• Conducting Root Cause Analysis
• Dispositioning Quality Inventory.  
• Updating quality records (3 panels).
• Managing Sort and Rework Requests
• Supporting Disruption and Deviation Tracking
• Managing quarantine material (MRB).
• Completing and submitting PPAPs customers.
• And other activities assigned by manager.  

• Customer Orientation.
• Analytical Skills (analyze data, identify trends)
• Problem Solving
• Attention to Detail
• Clear and effective Communication
• Teamwork and Collaboration
• Project Management.
• Drive for Results.
• Responsiveness/Sense of Urgency.
• High Sense of Accountability.
• Balance workload 
• Timely and Quality Decision Making.
• Presentation Skills. 

• Bachelor's Degree in Science/Engineering or equivalent, Mechanical Engineering preferred.
• Skilled in blueprint reading; GD&T knowledge advantageous.
• 10+ years in a quality role or equivalent performance; CQE certification a plus.
• 10+ years of experience in manufacturing quality.
• Demonstrated understanding of fact-based decision making and analytical processes related to quality management and process improvement.
• Advanced in Continuous Improvement processes:  5 Whys and Root Cause Analysis.
• Advanced Core Quality Tools: APQP, FMEA, Control Plan, MSA, PPAP.
• Internal or process auditing experience: IATF 16949 and LPAs.
• Computer Proficiency: PowerPoint, Excel, Word, Minitab, ERP, Tableau, Minitab.
• Automotive industry experience preferred.
• Excellent verbal and written communication skills.

Physical Demands/Travel

• Domestic travel (car/air) Infrequent. Up to 10%.